Services: Maintenance Contracts

Maintenance contracts enable businesses and schools to budget the amount of labor their organization is going to spend for maintaining their computer and network systems. One key to keeping a computer system running is preventive maintenance. Many standard preventive maintenance steps can extend the life of a computer system as well as reduce downtime over the life of the system.

Our service contracts are designed to provide you with a highly skilled technician to be on-site as many hours per month as your organization requires. Because the same technician visits your site on every trip they become familiar with your organizations systems allowing them to respond more quickly to problems as well as advise you on future technical decisions for your organization. Our technicians can help setup and maintain your systems and networks as well.

We have several rate plans available, allowing you to pick the right level of service for your needs. We will also customize our contracts to fit your individual needs if necessary, please call and speak with one of our associates for a service contract quote. Below is a brief recap of our service plans:

PER VISIT PLAN:
Small monthly commitment includes unlimited phone support and 1 onsite visit per quarter for routine maintenance and system check.

*Technical Service Response - ONSITE WITHIN 24 HOURS - GUARANTEED

• Monthly commitment SR: 200/month
• Technician onsite service call SR: 30/hour
• Technician offsite service/research SR: 25/hour
• Network onsite service call SR: 40/hour
• Network offsite service/research SR: 35/hour
• Phone support (per incident): FREE

MONTHLY PLAN:
Monthly commitment includes unlimited phone support and onsite visit whenever is required.

• 5 – 10 PCs SR: 40 per PC per month
• 11 – 20 PCs SR: 35 per PC per month
• 21 – 50 PCs SR: 30 per PC per month
• 51 – 80 PCs SR: 25 per PC per month
• 81 – 99 PCs SR: 20 per PC per month
• 100 or more PCs SR: 15 per PC per month

Included in this contract page are the following services:

• 1 monthly maintenance and system check visit.
• 1 servicing and clean up of on-site printers session.
• 1 monthly networking equipment examination.

*Technical Service Response - ONSITE WITHIN 6 HOURS - GUARANTEED
*Service response commitment during normal business hours
Saturday through Thursday 9:00am to 5:00pm.
24/7 service is available - Please call for additional information.

Our highly skilled technicians are all Level 2 certified and can handle almost all computer and network problems. Another advantage of the service contract is that your organization will be able to draw upon the knowledge of our entire team of specialists. If your regularly scheduled technician cannot solve the problem or answer your question, they can call on another member of our team for assistance. Our service contracts also help save your organization money because our service contracts offer a reduced rate when compared to the hourly service rate.